Frequently asked questions

Read it carefully and find out who is it from. There should be all information. If you agree, pay it. If you disagree, contact the debt collection agency to get more information.

If the reminder is dated before the time of your payment, your payment and our letter probablay crossed. For your peace of mind you can call the collection agency to make sure all your payment has been rendered account.

If you don’t have enough resources to cover your debt, you can contact the debt collection agency that has contacted you for it and negotiate a payment schedule that is convenient for you.

By law the collection agency is obliged to obtain a registration as an Administrator of Personal data by the Commission of Personal data protection. Therefore, the collection agent can ask for your three names or personal ID number to verify that the debt is yours. This is done in order to protect your personal data from abuse.

If you pay on time you can save a lot of money, sometimes the court expenses could be higher then the claim.

It would be best if you contact the collection agency, that has sent the reminder, in order to inform them that their reminder is sent to an address on which there is no such person. It may cost you some time but it is the easiest way to remove your address from the debtors’ lists.

Yes, this does not contradict any Bulgarian law.

Usually, your contract with the original creditor has a clause that allows the creditor to sell your debt and transfer the related personal data to a third party. By signing the agreement with your creditor, you have agreed to this condition, thus making possible and lawful the sale of your obligation and respective providing of your personal data to the new creditor.

No, such information is confidential and cannot be shown to debtors. In any case, if the debt has been purchased at a lower price, this does not mean that the due amount decreases.

The fact that the debt has become void by prescription does not mean that it has disappeared. On the contrary, the creditor has full right to claim its payment even after the end of the prescription period.

When the obligation is not paid on time the creditor proceeds to apply different collection methods, usually starting with sending sms reminders, phone calls, and reminding letters for a specified period. If within this period there is no dialogue with the client and good will to repay the debt, the creditor may proceed to a legal action. The legal actions usually take time and are associated with extra costs such as fees and charges, which this additional time accumulates on the debt and are subsequently to be paid by the client; in contrast to the initial, extra-judicial collection actions, that are still at the expense of the creditor.